Maintenance and support
Salesforce Maintenance and Support
Salesforce ships releases whether you're ready or not. A retainer means someone is watching them, testing what matters to you, and fixing what breaks before you hear about it from a user.
Maintenance retainers
Reduced risk, fixed low cost, deep resource access.
| Plan | Monthly | Consulting | Covers |
|---|---|---|---|
| Retainer I | $800 | 2 hrs/mo | Full management of Salesforce release updates |
| Retainer II | $1,500 | 5 hrs/mo | Full management of Salesforce release updates |
Hours reset each month.
Pre-paid support hours
Light data loading and cleanup, reports and dashboards, training and troubleshooting, user on- and offboarding, and proactive monitoring through Pharos.
| Hours | Rate | Total |
|---|---|---|
| 20 | $205 | $4,100 |
| 40 | $201 | $8,200 |
| 60 | $198 | $11,880 |
| 80 | $193 | $15,440 |
| 100 | $188 | $18,800 |
| 120 | $185 | $22,200 |
All hours expire after 24 months.
Pay-as-you-go support
$215 per hour. Salesforce administrators, a dedicated support team and technology experts, with nothing committed.